We think were the best, please watch below to see why.

October 26, 2012



A Good Article On Online Backup

October 21, 2012

I found a good article on whether you can trust (or need) and online backup. Read it here:

Online Backup - can you trust them?
by perryhurtt

Can you really trust your online backups? As with so many other questions, the answer is “it depends”.  On the surface, online backups are the perfect means of small and medium sized businesses to protect their data.  It’s inexpensive, easy to use, and guaranteed.   These three reasons are all many need to hear and they are ready to sign on the dotted line.  Before you do, please take into account the additional considerations.

Online Backup – is it really the “cheapest”?

Let’s look at a well-known company that offers unlimited backups for $59.00 per year.  You know who I’m talking about.

Read more: CrossRoadsNews - entry Online Backup can you trust them


5 Things You Need in an Online Backup Company (Video)

October 2, 2012

Is There Business Buyer Confusion for Cloud Backup?

September 23, 2012

According to a recent survey of American (US) technology-based companies by Network Computing, around 75% of participants are not using online cloud backup services for their backup needs. Although around 26% of those have online data backup as part of their storage plans for next year, a remarkably low number of businesses that currently use cloud technology – especially since it has increased in use among home users. Home users are sometimes ahead of the curve, take smartphone use for business or work.

Are There Just Too Many Options?

Online backup used to just be Skydrive or Amazon S3 services. Or sending files via FTP to a server somewhere else. Nowadays it’s online backup, syncing, access and collaboration. Product’s like Bitback Collaborate are different than a solution for backing up and archiving files.
For users new to the world of cloud storage, the number of options can be overwhelming – especially for small businesses who may not have technical experts on hand to provide advice. There is a difference between archiving off-site for long term storage, and backup & recovery. Price being the main one, but also the ability to access and view files. It’s this difference that can be confusing to new cloud users.
Which Cloud Service Should I Use?

Well –it depends on what you want to do with your data. Do you need to view it on a regular basis? DO you want several people to access and share it? Is it just for safe keeping in the event of a disaster? Do you have virtual machines in your environment?
Thankfully, there’s a free way to get help. They can help you figure out the three main market sectors - raw storage, back/archiving and file sharing – they will offer advice on which ones will suit your particular needs. No sales, just helpful advice.
It’s now pretty much accepted that the cloud is a convenient way to back up your data. Online backup & cloud technology is evolving and is likely to see some major developments over the next few years. We’d love to help you or your business sort through it all.  

Thanks for reading,


Our new Bitback Collaborate product is coming soon

September 17, 2012

We are currently running our collaborate product through vigorous Beta testing to ensure its a good product on release day.

Upload 2Gb files, sync with unlimited devices, encrypted tunnels, no bandwidth capping and greater Administrative control over who sees and dwonloads what - it's what Dropbox will be once it ever grows up to embrace the enterprise.

Thanks for reading! Mike T.

Video Training - Restoring a File From the Golf Course

September 10, 2012

Here is the requested video showing you how to share files from anywhere with a smartphone/laptop/tablet  and an internet connection. Enjoy!

Don't be alarmed - there is no sound. It's that easy!

The Easiest Way to Set a File for Backup

August 27, 2012

Our clients are always asking for ways to backup files better, so we have come up with some videos to help. The first one shown here, walks you through how to set a file to be backed up right from Windows Explorer.

It's fast - so pay attention!

1. Open Windows Explorer
2. Locate file you want to protect
3. Right click file and choose "Protect with online Backup and Recovery Manager"
4. Click OK

Thanks for reading please contact me if you have any questions,

Mike Taylor
Bitback Inc.

5 Things to Know About HIPAA Compliant Online Backups

August 16, 2012

Business compliances such as HIPAA, Sarbanes-Oxley, PCI, SAS-70 or EU-Safe Harbor affect many businesses.  Some businesses that just help medical offices need to be covered under HIPAA; and most are unaware of it. Below are 5 things every business should know about HIPAA compliance.

1.    The most common business needing HIPA compliance is a “covered entity”. As defined by HIPAA these can be health plans, health care clearinghouses, or healthcare providers. It’s rather  obvious that these offices need to be HIPAA compliant. Not only their medical practice business software, but other documents as well. And it NEEDS to be offsite so they can access it at any time – a requirement of HIPAA.
2.    What is less known is the term “business associate”. As defined by HIPAA a “business associate” can be any entity that helps the covered entity perform a function governed by HIPAA.  If there was even as much as a single electronic health record (EHR) stored by the online backup provider, then he/she was a business associate and needed to be HIPAA compliant. Are all of your business associates HIPAA compliant?
3.    All business that need to protect their data; whether it is financial records, secret recipes or patient records; they need to have an offline option.  Online,(or cloud based backups) are an essential piece in ensuring your business can continue in the event of a natural (or man-made) disaster. Your data is stored securely in a geographically different area – and can be accessed by any device with an internet connection.

4.    The requirements for a HIPAA compliant backup provider. There are three main elements of security that the law defines:
  • Technical – technology requirements for encryption, deletion, and destruction of data.
  • Physical – requirements related to securing physical infrastructure such as locks, secure access areas etc.
  • Administrative – requirements related to the on boarding and separation of employees, password policies, documentation etc. This is usually handled in house by a set of procedures created by the business.

5.   Contact your online backup provider if you have one and obtain their compliance documentation to keep on file in case of an audit. As a managed service provider, they should make sure the backups are compliant even as the law evolves.

Thanks for reading please contact me if you have any questions,

Mike Taylor
Bitback Inc.

Bitback Cloud version 5.3.083 – free client upgrade!

August 8, 2012

A real short update for you all this time:

Bitback Cloud PC Version 5.3 rolled out last week. On our quest to continue to develop award-winning online backup software, we’ve added several features that our business and enterprise users will find very, very useful.

  1. IT administrators can now define and backup network locations (Like network mapped drives!!!)
  2. We have again improved the speed of initial backup - it's even faster.
  3. And, our engineers have made some code changes to improve the speed of subsequent backups

These upgrades are free (as always) and can be found here: User guides and downloads  download for free – or upgrade from an earlier version.

We’re continuing to develop enhancements and improvements to make your online backups easier, faster, and more intuitive. We love to get your feedback.

We hope to have the Mac client upgrade out this week.



Can You Use Cloud Storage Safely For Your Photo’s?

July 31, 2012

Your child's first steps, your daughter holding your son on the day he was born, your wedding photos, your scanned photos from your family history—these pictures are priceless and irreplaceable. Which is why it's so important to back them up.

I've heard from many friends and clients, and they say that they back up their photos (especially of their kids) to a local hard drive, because they don’t want pictures of their children on the internet. This is a valid concern and one that is shared by many parents. Ther have been many large (seemingly secure) companies that have been hacked.  Zappos, Sony Entertainment Network,  even Symantec (which is a security company), have been compromised. Internet giants, like Microsoft Hotmail and Amazon, have also experienced data loss and service outages.
But for most people – businesses and home users; photos (and other sensitive data) are more secure when stored online. First, the files are (usually) encrypted on most major cloud storage sites.  Check to make sure your backup has at least three tires of encryption: Once on the local drive before sending, in transit over the internet and finally on the destination cloud server. If not, choose another cloud backup provider. This ensures that even if the cloud provider is hacked, the data is unreadable.
Data loss (broken hard drives) occurs every 45 seconds. Choose a cloud service that keeps every version of your file, not just 30 days. If you make a change, it should be kept forever unless you decide to get rid of it.  Remember, it’s not whether your backup solution can fail, but when it will fail. Chances are that if your PC fails, the attached hard drive will fail as well – power surge, fire flood or theft are a few of the dangers that await. With cloud backup – the files are secure online, forever.

 So where should you backup your data / photos online?  Choose a company where the data is secure (encryption), and accessible from anywhere. (See our article : Bitback Cloud training - How To Share a File From the Golf Course. ), has automatic backup and keeps every version of your file forever – with no storage penalty.

Wonder which one I would choose?

Thanks for reading!




Bitback Cloud training - How To Share a File From the Golf Course

July 25, 2012

This process will restore the file to the device you are using to restore therefore we are actually going to use the same process as the ‘sharing’ a file above. To restore to another device or machine, you will use the Bitback Cloud Client to restore.
Let's say your about to tee off with a client, or your lunch just arrived. Someone at your office accidentally deleted a file and they need it right away. What to do? Luckily you use Bitback Cloud and you can restore that file from almost anywhere. Here’s how:
Pull out your smartphone, iPad or any device with a browser and go here: HTTPS://BitbackCloud.com and click the Login link in the upper right corner.

Make sure you useHTTPS:// as this is a secure connection.

You should now see this:

Log in using your Bitback Cloud Client credentials.  You will see this:

For sharing/emailing files we’ll focus on the “Access Backups” link. Click the link on the left hand side of the screen (7 down from the top).

Choose Recover & Share at the top of the screen, then choose Browse. You will now see this:

On the left side, choose the PC which has your file and browse to it’s location.

Browse to the location of your file:

Once you have found the file, click on Share on the right hand side. You will now be able to enter in the email of the person you want to share the file with.

  1. Enter the shared file name, can be a nickname.  Enter a message if you wish.
  2. Choose friend type :
    1. Bitback friend – another Bitback user account
    2. Friend – regular email, send to their inbox. (Most common way to share a file).
    3. Facebook – share the file on facebook.
  3. Click the Share button.
You see the following, which lists all files shared. Here is where you can ‘unshare’ files as well.

The file has now been sent and you can get back to your golf game. (Or whatever).

Online backups make HIPPA compliance more affordable

July 17, 2012
With the creation of HIPAA rules, making sure your medical office is compliant can be a burdensome endeavor.  One of the HIPAA requirements is security of patient files and the ability to access your data, even during a disaster.

Now, it goes without saying that Bitback Cloud is HIPAA compliant. So I’m not going to use this article to sell you.  I wanted to have a discussion on how easy it is to comply with HIPAA rules when it comes to data security and access.

First, find an online backup company that is HIPAA compliant form the outset. Then work with them closely to make sure you are compliant if and when you are ever audited. Get documentation that directly states that the data is stored in a way that is compliant with HIPAA.

Second, because online /cloud backup are so affordable there really is no reason to not use their services. Even if you do not need any HIPAA compliance in your business, it’s always a good idea to back up your data. Your competition is – so who will still be up and running in the event of a natural disaster in your area? You should be able to back up your entire business for around $25 a month.  Most can afford that to protect their business.

If you have a medical office and you have any question please ask!  I always give free advice.


Bitback Cloud training - How To Restore a File From Your PC Using the Wizard

July 10, 2012

So you accidentally deleted a file, or a virus has scrambled your Word documents? Not to worry with Bitback Cloud.

The first step is to launch the Bitback cloud client and log in.

Log in using your credentials…

You will be shown the above screen, that should be familiar to you. From here choose Restore Online.

Note: If you have been backing up your files to a local device, you can also choose Restore Locally.

From the above screen you can do many things:
  • Go back to a previous date to get an earlier version of the file
  • Search by file size
  • Search by file type (.doc, .xls, .pdf etc.)
  • Search by specific file name
Click Next.

Note:  If you don’t know the specifics of the file, just where it used to be located, leave the default settings and click next.

After clicking Next you will see a screen similar to the screen above, just expand the machine by clicking on the ‘+’ symbol next to the machine, and drill down to your file (like below).

Click the checkbox next to the file or files you want to recover and click Next.

Next you’ll have to decide where you want the file to go.

From this screen, chooe where you want the file to be recovered. 
  • Default user directory
  • New location such as another folder on this PC.
  • Default location, and new location – “Include original path”
Click Finish to restore the file.  You’ll see the following that shows the status of the recovery.
And that’s all there is to it!

Any questions please let us know!!

Thanks for reading,

July 4, 2012

Bitback Cloud Offers Free iPhone Backup App


Simply go to the Apple App store and search for Managed Offsite backup.

Use your Bitback Cloud login and use this FREE app.


The Bitback Cloud App for the iPhone is designed to empower Bitback Cloud users to get access to their content anywhere anytime. The iPhone client lets a user recover or share any of the files that the user has stored in the Bitback ‘cloud’.  Restore and share your files from anywhere!

The Bitback Cloud iPhone Client lets you back up your iPhone and protect all your contacts in the Bitback cloud. It also lets you stream all of your music straight from your cloud to your device, giving you access to all of your music and photos from anywhere! Share your photos, stream video, access all your documents and more!
We’re pretty excited about this here at Bitback, and we know you’ll enjoy it.

Study: Online Backup Has Benefits When Managed

June 14, 2012

A recent study by EVault, has found that U.S. businesses are responsible for wasting roughly $400 million each year because of poor data backups and data loss procedures. Companies that use cloud-based backup and disaster recovery solutions may be less inclined to experience data loss if they keep the environments managed and secure. Using a managed service provider for backups is a very cost effective idea for businesses. It frees up otherwise overburdened IT departments to focus on technology improvements and even lowering IT headcounts thus saving the bottom line.

Here at Bitback Cloud and Bitback Inc. we see the benefits of companies moving data to the cloud for safety and ease of mobile access. Companies can save money on expensive and cumbersome VPN solutions while increasing security at the same time. We also see the benefits of image based backups stored locally for speed of restore.

For cloud based or online backups to be efficient, IT departments (or their managed service provider MSP) must monitor the health of the cloud backups and also use the strongest of encryption methods. If the cloud performance is slow, the ROI may not be realized in a timely fashion. So choose a provider with hish transfer speeds and NO capping or throttling of your data transfers.
It really boils down to backing it up and restoring it – in a simple manner. Nothing else really matters when it comes to your data.

Thanks for reading! Go here to ask us any questions!